I am not satisfied with the service I receive at the Dealer, however I am reluctant to use anyone else for service and repairs for fear of voiding the Factory Warranty. I feel stuck. Do I really have a choice?
YES, you do have a choice! According to the federal Magnuson-Moss Warranty Act, you can have your vehicle serviced by any competent independent service facility and still maintain your warranty. The ONLY reason a manufacturer can require you to have your vehicle serviced at the dealer, is if the parts and labor are supplied for free. To learn more details regarding factory warranties, your responsibilities and how Binder’s Automotive Guarantees your New Car Warranty, please visit Binder’s Automotive New Car Protection Program page.
Does it really make a difference where I have my oil changed?
20 years ago the answer would be no, however with today’s high tech vehicles, the answer is yes. The engines powering today’s vehicles are becoming more and more advanced, therefore requiring more advanced knowledge. The days of jacking up your vehicle in the driveway to change oil on the weekend are diminishing. Hidden cartridge type oil filters are becoming more popular as well as more sophisticated oil life monitors. Not to mention, some vehicles do not utilize a traditional oil level dipstick. More manufacturers are designing their vehicles with electronic level sensors which require proprietary procedures for accurate level inspection after an oil and filter change. Today’s oil change is much more than just changing the oil and filter; it SHOULD consist of inspecting all vital fluids, adjusting tire pressure to the manufacturers specification (not a generic 35 psi.) and properly testing the battery. These quick checks should be made by a trained professional, with a complete knowledge of your specific vehicles operating systems. Also, let’s not forget the many different grades oil and types of filters.
What is a timing belt and why should I have it replaced if my vehicle is still running fine?
Timing belts resemble an engine accessory serpentine belt in appearance, only they typically have square or rounded teeth on the inside surface. They usually are constructed of rubber reinforced with nylon. The timing belt transfers the rotation of the crankshaft to the camshaft. The rotating camshaft activates the valves, which provide air and fuel to the cylinders and expel combustion gases to the exhaust system. When a timing belt fails, the engine will stop and the vehicle will coast to a stop. The fortunate motorist will only have the inconvenience of being stranded on the side of the road waiting for a tow truck. On the other hand, the engine might suffer severe, if not catastrophic, damage to its internal components. Also, it typically requires replacing the broken timing belt and any other broken or worn timing components to determine if internal engine damage has occurred to the valvetrain because these components cannot be inspected visually without a tear down of the engine. This potential disaster can be avoided easily and relatively inexpensively by replacing the timing belt within the manufacturers recommended replacement interval. Unfortunately, the timing belt is protected by covers, making routine visual inspections impossible. Call Binder’s Automotive today and ask our Service Advisor if your vehicle is equipped with a timing belt and when the manufacturer recommends having it replaced. Or refer to your vehicles scheduled maintenance manual.
A friend of mine recently told me that the windshield of my vehicle is an essential part of the Safety Restraint System (SRS). I thought that only consisted of the seat belts and air bags? Is my friend correct?
Your friend is correct. The windshields function for most consumers means keeping wind, dirt and bugs out of our face while driving. But to a vehicle engineer and auto technician, it means keeping occupants inside the vehicle in the event of a collision. The windshield also supports the roof thereby preserving the structural integrity of the passenger compartment and keeping it from collapsing and crushing passengers and driver. Seen from this perspective of personal safety, consumers have a vested interest in making sure any windshield repair or replacement is performed properly and safely.
For more information regarding safe windshields, please visit SafeWindshields.org
I am being told that my vehicle needs a brake fluid flush? I have never heard of this before and my brakes feel fine. I feel like I am the one being “flushed”. Can you clear this up for me?
If the brake fluid in your vehicle is over 2 years old, then you’re probably not “getting flushed”. Years ago we never heard of changing brake fluid or having the system flushed, however with today’s more advanced and sophisticated braking systems, this has become an important safety measure. This is because brake fluid is hygroscopic which means it absorbs moisture in the system and this works it’s way throughout the hydraulic system, especially vehicles equipped with an ABS (Antilock Braking System). Under heavy braking conditions, such as those encountered in frequent stop and go driving, mountainous and hilly driving or when towing a trailer, moisture in the overheated brake fluid can vaporize (boiling point of water is lower than that of brake fluid) and braking efficiency is reduced. Even under normal driving conditions this can develop if the brake fluid is severely contaminated. Not only is the fluid vulnerable to vaporizing, it can also freeze. Also moisture in the fluid promotes rust and corrosion to develop in hydraulic brake components, such as brake calipers, wheel cylinders, master cylinders and ABS units.
I keep hearing about Cabin Air Filters. What are they and how do I know if I need mine replaced?
Cabin air filters clean the air and remove allergens from the passenger compartment – which is especially beneficial to people who suffer from allergies. During the hot summer months, contaminants such as pollen, dust, mold spores and smog can enter a vehicle’s passenger compartment through the air conditioning, heating and ventilation systems, making the air in the car six times dirtier than the outside air. If your vehicle is model year 2000 or newer, there’s a good chance it is equipped with a cabin air filter. If the cabin air filter is not replaced, it can cause musty odors in the vehicle and over time, the heating and air conditioner may become damaged by corrosion. In severe cases, a clogged cabin air filter can also cause contaminants to become so concentrated in the cabin that passengers actually breathe in more fumes and particles while riding in the car compared to walking down the street.
To find out if your vehicle is equipped with a cabin air filter and the manufacturers recommended replacement intervals, contact Binder’s Automotive or refer to your owners manual.
All of us at Binder’s Automotive Inc. in Allentown PA would truly appreciate the opportunity to service your vehicle. We highly value you and your business and strive for your complete satisfaction in our quest for service excellence. If you have any questions, need assistance, or request an appointment, Please call: 610-841-2999 or email us with any other questions you may have: email@example.com
If you have any questions that were not listed on this section please feel free to send us an email at firstname.lastname@example.org and we would be glad to answer any of your questions.